Refund policy

Refund & Returns Policy

At Stay Gold, every ring is one of a kind, and we want you to love yours as much as we do.

We carefully source and select our vintage and pre-loved solid gold rings, ensuring that each piece is accurately described and photographed before it finds its new home.

We understand that sometimes a ring might not be quite right, so here's everything you need to know about returns, exchanges and refunds.

Returns & Exchanges

If your ring isn't quite what you expected, please contact us at hello@staygold.ie within 14 days of receiving your order.

We are happy to help you find an alternative ring and arrange an exchange, subject to availability.

If you would prefer to return your purchase rather than exchange it, you have the right to cancel your online order within 14 days of receiving it, in accordance with applicable consumer law.

Once you have notified us of your decision to cancel, you have a further 14 days to return your ring.

How to Return Your Ring

To arrange a return or exchange, please email hello@staygold.ie with your order number and let us know how we can help.

We will provide you with the return address and instructions.

Please ensure that:

Your ring is securely packaged for its return journey.
The ring has not been damaged or altered while in your care.
You use a tracked and fully insured postal service appropriate to the value of the ring.

For change-of-mind returns, customers are responsible for the direct cost of return postage.

We strongly recommend using a fully insured delivery service such as An Post registered post, as we cannot accept responsibility for items lost or damaged in transit due to inadequate packaging or shipping arrangements.

Your statutory consumer rights remain unaffected.

Refunds

Once we receive your returned ring, we will inspect it and process your refund in accordance with applicable consumer law.

Where you exercise your statutory right to cancel an online order, we will refund the purchase price and the cost of standard outbound delivery, where applicable.

Refunds will be issued within 14 days of receiving your returned ring, subject to the above.

Refunds will be made to your original payment method unless otherwise agreed.

Please note that your bank or payment provider may require additional time to make the refunded amount available in your account.

If you have not received your refund within the expected timeframe, please contact us and we will be happy to help.

Vintage & Pre-Loved Jewellery

Every Stay Gold ring has a history, and we think that's part of what makes it special.

As our rings are vintage and pre-loved, they may show small signs of previous wear, including minor surface marks, variations in finish or other characteristics consistent with their age.

We carefully inspect our rings and aim to photograph and describe their condition as accurately as possible.

These characteristics do not affect your statutory right to cancel an eligible online purchase.

Any significant imperfections or known issues will be disclosed in the relevant product description.

Faulty or Incorrect Items

If your ring arrives damaged, is faulty or is significantly different from its description, please contact us as soon as possible at hello@staygold.ie.

Include your order number, a description of the issue and photographs where possible.

We will work with you to resolve the matter in accordance with your statutory consumer rights, which may include a repair, replacement or refund, depending on the circumstances.

Where a return is required because an item is faulty or not as described, we will cover the reasonable return costs.

Your statutory rights are not affected by the vintage or pre-loved nature of our jewellery.

Ring Sizing

We recommend checking your ring size carefully before placing an order.

You can use our online ring sizing guide or contact us directly if you need a little help.

As every ring is unique, resizing may not always be possible.

If you arrange to have your ring resized or altered by a third party, we cannot accept responsibility for damage caused by that work.

Any resizing or alteration service arranged directly through Stay Gold will be subject to its own terms, which will be communicated to you before proceeding.